Order Printer Templates

Error: "Sorry, something went wrong" when saving a template

Instructions for removing emoji from template text, as they cause troubles in the Shopify Order Printer app.

Article1 min readUpdated Feb 22, 2025View source ↗
If you see the error message "Sorry, something went wrong" when trying to save a template in the Shopify Order Printer app, this article is for you. Do you have any emoji's in the template text? If so, then that is what causes the troubles. For some strange reason the Shopify Order Printer app cannot handle emojis, and will show that error message. Here's how to fix it:
Was this article helpful?

Still puzzling over something?

The agent has read this article — and everything around it. Ask a follow-up and it answers in seconds.

Related entries
01

Can I update my template after purchase?

Can a purchased template be updated in the future, without purchasing again.

Article02

Installing Order Printer Templates

Instructions for installing Order Printer Templates into your Shopify account

Article03

Printing orders using your template

How to print a single order, or multiple orders using the Order Printer app

Article04

Can the Packing Slip template be used in the built-in Shopify packing slip?

Explains why our Packing Slip template can't be used in the Shopify built-in packing slip section.

Article05

Set up templates in multiple languages (WeGlot, Langify v2, Translation Lab, or Translate My Store apps)

Instructions for setting up multi-language templates in Order Printer or Order Printer Pro, with any of these apps.

Article
← Back to Untitled Collection